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Privacy policy

A partnership in trust

When SANITANA set out to create a high-quality, low-priced line of home furnishings, we knew we couldn’t do it without the help of some very important partners - you, our customers. We’re working together to help you create a better everyday life at a price everyone can afford. SANITANA is based on a partnership with our customers. Without you, SANITANA could not exist.

This partnership extends to the way we handle your personal information. Just as shopping at SANITANA is a co-operative experience, SANITANA makes a point of working with our customers when it comes to their privacy. This Privacy Notice is our way of telling you what information we collect, how we use it, who we will disclose it to and how you can access, change and remove your information.
Help us build a better SANITANA.

In order to create a better SANITANA, we need your help. You can help by providing us with various kinds of information to help SANITANA serve you better, and ultimately improve SANITANA for everyone. Below you’ll find an explanation of some of the reasons we request information from you, as well as some details about how we obtain and use that information.

Throughout this Privacy Notice where we refer to your "personal information" what we mean by this is any information you provide to us about you including your name, postal address, email address and telephone number.
Where we collect your personal information:
In order for a customer service representative to respond to your questions or concerns, we may need personal information like your name, address and telephone number. This information is used to answer your questions as completely and thoroughly as possible.

No matter what we collect your personal information for, we promise only to use it in the ways set out in this Privacy Notice. By providing us with your personal information, you consent to us processing this personal information in one or more of the ways described in this Privacy Notice.
Information that we collect automatically:

There are many kinds of cookies. We think you’ll like the SANITANA recipe.
As well as the personal information that you provide us with, we will also use information obtained about you automatically from cookies (files which are sent by us to your computer). The main reason we use cookies is to help improve your experience of using our website. They also help to tell us what you and other users do on our website, so that we can make the whole experience better for everyone.

We may access cookies stored on your computer when you visit our site in future or when you open an email from us. We are able to do this by including web beacons (also known as clear GIFS or web bugs) in our emails. If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.

If you want to stop cookies being stored on your computer in future, please refer to your browser manufacturer’s instructions by clicking “Help” in your browser menu. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site. For more information about deleting and controlling cookies visit www.aboutcookies.org.

Our web beacons do not store additional information on your computer but, by communicating with our cookies on your computer, they can tell us when you have opened emails from us. If you object to web beacons, we recommend that you follow the instructions for deleting existing cookies and disabling future cookies. We will still know how many of our emails are opened and we will automatically receive your IP address, a unique identifier for your computer or other access device; but we will not identify you as an individual.
What we will do with your information:

What you share with SANITANA stays with SANITANA.
We hate spam just as much as you do. So we promise never to sell your personal information to any unconnected third parties.

We may disclose your personal information in order to comply with a legal or regulatory obligation, such as a request by the police. We may also transfer your personal information in the event that our business (or part of it) is sold, and the purchaser needs your personal information to carry on providing services.

If you'd like to contact us, please fill in the "Contact us" form or write to us on:
Sanitana
Fábrica de Sanitários da Anadia, S.A.
Zona Industrial de Anadia
Apartado 45
3781-909 Anadia
Portugal

Occasionally, we may decide to change this Privacy Notice so we suggest that you review it periodically so you are aware of any changes.

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